Returns & warranty
Change-of-mind returns within 14 days of delivery; defects within 30 days. Items must be returned complete.
Return or exchange an item within 14 days of receiving it (delivery or pickup), with no reason needed. It must be complete and in its original condition. Shipping for a change of mind is on you: the original delivery fee is not refunded and you pay the return shipping (or bring it to our pickup point at no cost).
Under the Consumer Protection Agency rules, change-of-mind returns do not apply to items whose nature or packaging means they can no longer be restored to their original condition, items whose condition changed through use, custom-made items, or software. Defective, damaged or wrong items can always be returned within the defect window.
Defective, damaged, wrong or not as described: tell us within 30 days of receiving it. We inspect the item and replace it or refund it in full. When the problem is ours, HDML pays all shipping both ways and refunds the original delivery fee.
Warranty is separate from these return rights. The warranty issuer and duration are shown on each product page; after the defect window, faults are handled under that warranty, and you can open a warranty claim from your order page at any time during it.
Open a request from your order page (the tracking link we gave you). We review it, confirm the next step by email or phone, and inspect the item when it arrives at HDML.
Refunds are made within 7 days of your request, the way you paid: transfers go back to your account, and cash payments are refunded in cash at pickup or by transfer to an account you confirm. A change-of-mind refund covers the item price; shipping is refunded only when the problem was ours. Any part paid with HDML points returns to your points.
Nothing in this policy reduces your statutory rights under Egyptian consumer-protection law.
Email: contact@hdmlstore.com
