Terms of use and sale

Who you are dealing with

HDML is an Egyptian electronics store selling headphones, earbuds, smartwatches, chargers and accessories to customers across the country. By placing an order you agree to these terms; by browsing you agree to the parts about the site and what you post on it.

Prices

• All prices are in Egyptian pounds (EGP).
• The price on a product page is the price per item. The delivery fee is shown separately at checkout and on your order page. There is no extra fee for paying cash on delivery.
• If the fee for your governorate is still pending, checkout and your order page say so. Nothing is collected until the total is confirmed and you accept it.
• If a price was clearly wrong when you ordered, we tell you before confirming the order, and you are free to decline the corrected total.

How an order works

• You place an order request, as a guest or from your account.
• HDML checks availability and confirms the final total: the items plus delivery.
• Nothing is charged or collected until you accept that total. If the total changes, the new total appears on your order page and you accept or decline it there.
• Your order is confirmed only once availability is confirmed and you have accepted the total. Until then, nothing is owed on either side.
• A confirmed order is prepared and either handed to a courier or made ready for pickup. Every step shows on your order page.

Payment

• Cash on delivery: you pay the courier in cash when the parcel arrives, with no extra cash-on-delivery fee.
• Transfer (InstaPay, mobile wallet or bank transfer): available when the owner has set up destinations. The details appear on your order page only after we confirm your total. Pay only after that confirmation and only to the destination shown on your order page; we never send payment details by chat or ask you to pay anywhere else.
• After a transfer you can upload proof of payment. A member of HDML staff reviews it by hand and marks the order paid; this is not instant.
• Pay at pickup: you pay in cash when you collect.
• HDML credit pays for merchandise only; the delivery fee is paid normally.
• HDML never collects card numbers.

Delivery and pickup

We deliver by courier to any governorate in Egypt, with a fee per governorate that is shown at checkout, and offer pickup at 8 Mostafa El-Maghraby, Sidi Gabir, Sidi Gaber, Alexandria Governorate 5434005 when pickup is enabled. Delivery is free when your merchandise total is above EGP 3,000.00 (counted after discounts). We do not promise delivery dates: how long the courier takes depends on your area, and we keep your order page updated instead. Tracking is through a private link we give you. The full picture, including the fee table, is on the delivery page.

Changing your mind before delivery

Before you accept the final total, nothing is owed and you can simply not accept it; the order does not go ahead. After that, tell us as early as you can from your order page or the contact page, and we tell you where the order stands and what can still be changed.

Returns, defects and warranty

Change-of-mind returns and exchanges are accepted within 14 days of receiving it (delivery or pickup), with no reason needed, provided the item is complete and in its original condition; shipping for a change of mind is paid by you (the original delivery fee is not refunded and you pay the return shipping, or return it at our pickup point at no cost). Defective, damaged or wrong items: tell us within 30 days of delivery, and HDML pays all shipping both ways. Warranty is per product, by the issuer named on the product page. Requests are opened from your order page; refunds go back the way you paid, and any part paid with HDML credit returns to your credit balance. The full policy is on the returns page.

Change-of-mind returns do not apply to items whose nature or packaging means they can no longer be restored to their original condition, items whose condition changed through use, custom-made items, or software. A defective, damaged or wrong item can still be returned within 30 days.

Accounts

• An account is optional. You can order as a guest and still track your order with the private link.
• With an account you sign in with email and password or with Google, and you can see your orders, wishlist, HDML credit and affiliate status. Password reset is by email.
• Keep your sign-in details to yourself. What happens under your account counts as done by you until you tell us it was not.
• We can close an account that is used to abuse the store, for example fake orders, coupon abuse or harassment of staff. Orders already confirmed are still honoured.

HDML points and the affiliate programme

• HDML points are a store balance, not cash (1 point = EGP 1). They cannot be withdrawn or transferred; you convert them into single-use HDML coupons that pay for merchandise only.
• When an order paid with a points coupon is refunded, the coupon's part returns to your points.
• Approved affiliates get a personal code. Buyers who use it get a percentage discount on eligible merchandise; the affiliate earns points, never cash, which vest after the order is delivered and a hold period has passed.
• The programme's rules, rates and current terms are on the affiliate page.

Reviews and what you post

• Reviews and photos you post may be shown on the store. By posting them you allow us to display them.
• Post only about your own experience, and only photos you took or have the right to share.
• Reviews may be checked before they appear. We remove content that is offensive, misleading, off-topic or infringes someone's rights.

Product information

We show the information the brands and our suppliers give us, and we correct it when we learn it is wrong. Photos show the product line, and small details such as packaging can differ. The warranty issuer and duration for each product are on its page.

Our responsibility

We are responsible for delivering what you ordered, as described, and for everything your statutory rights give you. We are not responsible for delays caused by events outside our control, such as courier disruptions, but we keep your order page updated while they last. Nothing on this page limits a right you have by law.

Changes to these terms

We may update these terms; when we do, the date at the top changes. The terms shown when you placed an order are the ones that apply to that order.

Governing law and disputes

These terms are governed by the law of the Arab Republic of Egypt, and your rights under Egyptian consumer-protection law are not reduced by them. If something goes wrong, talk to us first: email us at contact@hdmlstore.com. We try to sort problems out directly before anything else is needed.