Delivery & pickup
How an order travels from your cart to your hands: confirmation first, then courier delivery to any governorate or pickup from our point, with nothing paid until the total is confirmed.
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How ordering works
- Place your order request, as a guest or from your account. Prices are in Egyptian pounds (EGP).
- HDML confirms availability and the final total: the items plus delivery (pickup has no delivery fee).
- Nothing is charged or collected until you accept that total. If the total changes, you accept the new one on your order page before anything moves.
- Once confirmed, the order is prepared and handed to a courier or made ready for pickup. Your order page shows each step.
Cash on delivery
Pay the courier in cash when the parcel arrives. We call you to confirm before dispatch, so a parcel never leaves without you expecting it.
There is no extra fee for paying cash on delivery: you pay the confirmed total, nothing more.
Prefer to pay before delivery? InstaPay, mobile-wallet and bank transfers are available when the owner has enabled them; the details appear on your order page only after your total is confirmed. HDML credit pays for merchandise only; delivery fees are paid normally.
Pickup from our point
Collect your order from 8 Mostafa El-Maghraby, Sidi Gabir, Sidi Gaber, Alexandria Governorate 5434005. There is no delivery fee for pickup. We call you when it is ready, and you pay in cash when you collect.
Delivery fees by governorate
The fee for your governorate is shown at checkout and again on your order page. Where it says the quote is pending, we confirm the fee with you before you pay anything.
| Governorate | Delivery fee |
|---|---|
| Alexandria | EGP 60.00 |
| Aswan | EGP 100.00 |
| Asyut | EGP 100.00 |
| Beheira | EGP 75.00 |
| Beni Suef | EGP 100.00 |
| Cairo | EGP 65.00 |
| Dakahlia | EGP 75.00 |
| Damietta | EGP 75.00 |
| Faiyum | EGP 100.00 |
| Gharbia | EGP 75.00 |
| Giza | EGP 65.00 |
| Ismailia | EGP 80.00 |
| Kafr El Sheikh | EGP 75.00 |
| Luxor | EGP 100.00 |
Couriers and timing
We ship with Bosta. Your order page tells you when your parcel has been handed to the courier.
We do not print delivery times on this page: they depend on the courier and your area, and we would rather not promise what we cannot control. Your order page is kept up to date instead.
Tracking your order
After you order you get a private tracking link, shown on screen and sent by email when you gave us one. It opens your order page: status, total, payment details when they apply, and the place to open a return or warranty request later. Keep the link to yourself; anyone who has it can see the order.
If something is wrong
Change of mind: return or exchange within 14 days of receiving it (delivery or pickup), with no reason needed, provided the item is complete and in its original condition; for a change of mind the shipping is on you (the delivery fee is not refunded and you pay the return shipping, or return it at our pickup point at no cost). Defective, damaged or wrong item: tell us within 30 days of delivery, and HDML pays all shipping both ways. Requests are opened from your order page. The full policy is on the returns page.
Change-of-mind returns do not apply to items whose nature or packaging means they can no longer be restored to their original condition, items whose condition changed through use, custom-made items, or software. A defective, damaged or wrong item can still be returned within 30 days.
Questions about this page? Email us at contact@hdmlstore.com.